TAKEFRAME / PUBLIC PREVIEW · UPDATED 2026-10-22

Terms, delivery and refunds

Takeframe is an independent public preview for creating short product videos from an image and shot instructions through official Topview T1 integration. Production sales are closed. The service is not affiliated with or endorsed by Topview.

Service and delivery

When generation is enabled, Generate sends your image and instructions for provider processing. Current tests use a fixed 4-second request at the provider’s 720p setting; an actual output may have different pixel dimensions. A successful task offers a preview and authenticated MP4 download. A request is not a promise of a particular appearance, exact duration, resolution, completion time or fitness for your intended use. Review every output before publication.

New generation is disabled in this public preview. Previously verified official results may be available to their authorized account. Prior successful tests do not guarantee service reliability or permission to sell generation to external customers.

Credits and failed requests

Takeframe credits are internal service units, separate from Topview credits. The current test flow debits 60 Takeframe credits before submitting one fixed-setting generation request. A confirmed failure before submission or confirmed provider failure returns those credits once. An uncertain submission stays attached to the existing task for investigation; do not submit again. A download failure does not trigger a new generation or an automatic credit return: recovery retrieves the original result.

Checkout, account registration and paid credits are not available in this public preview. Internal sandbox tests are not customer purchases. Proposed prices are described on the pricing preview.

Refunds and support requests

Production checkout is closed, so no production cash-refund policy or payment-refund turnaround has been established. A return of Takeframe credits is not a cash refund or a refund of upstream provider credits. A successful sandbox refund does not prove a production refund.

For a test charge question, unresolved task, duplicate-charge concern or refund request, email support@topviewt1.com. Include the account username, order or task identifier, approximate time and a description of the issue. Do not email passwords, access codes, identity documents or full payment details. We will inspect available records and explain the outcome; no staffed support hours or response deadline is promised. Before any real sale, price, taxes, delivery, credit validity and applicable cash-refund rights must be published and reviewed. Nothing here removes rights that applicable law requires.

Content and acceptable use

Submit only images, text, trademarks and likenesses you own or are authorized to process. Do not submit illegal content, child sexual exploitation, non-consensual intimate content, deceptive impersonation, scams, harassment, or material that violates another person’s privacy or intellectual-property rights. Do not bypass access controls or overload the service.

You retain your rights in submitted material. Processing requires sending it to the configured provider. Output rights and permitted uses remain subject to applicable law, third-party rights and provider terms; Takeframe does not guarantee commercial clearance, exclusivity or non-infringement. We do not promise that your inputs are excluded from provider training.

Report suspected abuse or infringement to support@topviewt1.com with the relevant task or page, your relationship to the rights concerned and sufficient supporting information. Access or processing may be paused while an issue is investigated. These rules are not evidence of implemented automated moderation, legal rights verification or continuous human review.

Download availability

Public preview media is temporary. The current delivery window is 24 hours from recorded storage of the completed result; repeated checks do not extend it. Cleanup may be delayed if the service is unavailable. Download before the displayed expiry. Task, order and ledger records may remain for reconciliation; deleting local media does not guarantee deletion by the provider. See Privacy and operator and contact status.